#Surprise kate spade full#

Me (, 4:57:31 PM): this is really aweful customer service Me (, 4:57:22 PM): i would like a confirmaiton that it was cacnelled and my money is being refunded Me (, 4:57:09 PM): did you read my message? I just talked to some one form kate spade on the phone 10 mins ago and she said it was being shipped it it has been cancelled give me a cancallation number Shaeyla (, 4:56:16 PM): Is there anything else I may assist you with today? Shaeyla (, 4:56:09 PM): I do apologize, however I do notice this item was cancelled as of now due, to being back-ordered. Me (, 4:56:00 PM): you haven't assisted me at all? if something was cancelled shouln't I have been notified and also when i called today I was told it will be shipped on monday or tuesday by one of your agents like less than 10 minutes ago Me (, 4:55:16 PM): what type of cusrotmer service is this? Me (, 4:55:01 PM): when? I was not communicated about this? Shaeyla (, 4:54:59 PM): Is there anything else I may assist you with today? Shaeyla (, 4:54:51 PM): Due, to being back-ordered. Me (, 4:54:44 PM): i called and i was told it will be shipped on monday or tuesday Me (, 4:54:32 PM): why would it be cancelled? Shaeyla (, 4:54:21 PM): Okay, It looks like the Bixby Place Medium Satchel was cancelled. We have matched your complete billing name and address to the information on file.

#Surprise kate spade full#

Shaeyla (, 4:51:43 PM): For security purposes, may I please have you verify the full billing name and address on the order? Me (, 4:51:43 PM): janie medium tote, nchtcp/rnd, medium janie medium tote style #: WKRU6264 Size: ONE SIZE color: nchtcp/rnd Status Shipped Tracking Number 1Z**********07 1 $**.00 Me (, 4:51:35 PM): bixby place medium satchel, chocolate cherry, medium bixby place medium satchel style #: WKRU6158 Size: - color: - Status Shipped Tracking Number 1Z**********07 1 $**.00 Me (, 4:51:13 PM): HI, on order # 138**** it shows both items were shipped hoever i have only received one item

What type of customer service is this? The chat agent even hung up on me, didn't wait for me to type a response etc. There was a difference of 5 minutes, one associate said it would ship monday, As soon as I hung up with her, the order was apparently canceled. The chat agent i spoke with told me the order had 'just' been canceled due to being backordred. Since she wasn't much help: didn't provide any confirmation numbers, so when she hung up, I signed into the chat on the Kate Spade website.

I was still nice and told her thanks for help. She said she didn't know anything else and didn't know what i was referencing she can only see on her side it says item will be 'SHIPPED' on Monday or Tuesday. told me details would be in my spam folder (they won't, I've shopped quite a bit with Kate Spade and have added the company to my safe senders list) and didn't provide details including shipping details until I specifically requested them. She was clearly annoyed that i had called. She was quite unhelpful, and borderline rude on the phone. She did not provide any confirmation numbers, but said I would receive confirmation when it shipped in my 'SPAM' folder to which i said i will receive in my normal folder because i have kate spade emails as safe, to which she laughed! When I pressed for a date, she said it was scheduled to ship Monday or Tuesday. I called customer service this evening and spoke to a representative who said she 'couldn't see what I was seeing' (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. That package contains only one bag, the Janine. Online it says both were shipped and gave a single tracking number. I ordered two purses as gifts for my mother an my aunt.